About US
Our history
Loreto Group was founded in 2004 as a professional cleaning company in the greater Dublin area and we have gradually expanded our business to cover a range of corporate cleaning solutions with customers across Ireland.
When we hire, we look out for those with a real work ethic. Our team is diligent in improving the cleanliness and hygiene across a broad range of facilities and institutions. Throughout the COVID-19 pandemic, they’ve supported many essential services in staying clean. We have worked with health care providers, drug rehabilitation services, financial institutions, embassies, security services and childcare facilities.
We are passionately committed to minimising our impact on the environment. We make sure we use the latest technologies here too, reducing our use of plastics, water and chemicals. We work with like-minded suppliers to continue to reduce our footprint.
All of this ensures we continue to shine; delivering an efficient, professional service.
OUR MISSION
We shine through innovation and rigour,
providing unrivaled cleaning services to our customers,
keeping them healthy and safe
Our Team
Meet our team of professionals.
Mark Dunne - Managing Director
Mark began his career in hotel management before founding Loreto Group in 2004. Since then he has focused on growing the company with the same customer-centric ethos as a well-managed hotel.
Mark believes in hands-on customer service, building client relationships and most of all providing rapid response to any and all client requirements.
Mark’s highest priority is customer retention and chooses his team members with the same drive to provide outstanding service.
Paul McGovern - Managing Technical Director
Paul has worked in the construction industry for the past 25 years.
His work has mainly involved the building envelope: glass ,windows, cladding and insulation. Fully experienced in working on both domestic and commercial buildings, Paul specialises in window and door repair and installation. He has worked in Ireland, the UK, Australia and New Zealand.
He has worked as a fitter, facade manager, project manager, contracts manager, owner and now Director of Loreto Group’s maintenance division.
Since returning from New Zealand in 2015 Paul has been head hunted by some of the largest construction and window companies in Ireland.
Paul’s motto which he repeats ad nauseam is “it has to be right!” His attention to detail and wealth of knowledge makes him one of the leading experts in the country.
Jennifer Slaughter - Operations Manager
Jen joined the Loreto team in 2021. Since taking over as the Operations Manager she has proven to be invaluable and has implemented numerous systems that have improved our service and customer support.
Jen is currently studying to become an accredited instructor with the British Institute of Cleaning Science (BICS) and hopes to have this completed by the end of September this year.
Previous to her roll in Loreto Jen managed a team of 8 people with B Braun medical. Her role with B Braun meant she gained exceptional organisational and customer care skills. Jen continues to upskill and monitor our quality control introducing new and innovative ways to improve our clients’ experience.
Julie Slaughter - Manual Handling Instructor
Julie is a qualified Manual Handling Instructor. She is dedicated to her health and safety role and is constantly looking for ways to improve efficiency and safety for our staff and clients.
Previous to her role in Loreto, Julie worked in childcare with over 10 years in crèche experience. Her role in the creche progressed to team leader as well as health and safety supervisor.
Since joining Loreto Julie has built up a fantastic rapport with staff and clients alike.
our approach to contracts
Stage one – Contract Assessment
Stage two – Contract Implementation
Stage three – Contract Analysis
Stage one – Contract Assessment
Loreto Group Ltd ensures that its contract implementation project plans are based on clear communication, a sensible allocation of duties, risk identification / mitigation and realistic process steps which must be undertaken within agreed timescales. Whilst each client is different, our contract implementation process focuses on:
• Potential risks are identified and mitigated and that a change of supplier does not have an adverse impact on the business.
• There is full and effective consultation with client Facilities Managers and Loreto Group Management team.
• A thorough implementation project plan together with milestones and timescales is developed to underpin all aspects of implementation of the new contract.
• The responsibilities of all parties involved in the implementation process are clearly understood.
Stage two – Contract Implementation
For implementation to be successful, it is important that we have access to a member of staff at decision making level who will be the official point of contact for the duration of the contract and who will support the implementation process, acting as an escalation point where necessary. Loreto Group Ltd will provide an experienced Implementation Manager to ensure that all aspects of the process are communicated and executed efficiently. Loreto Group Ltd will plan all elements of implementation including:
• Client profiling to ensure that we ascertain the main areas of need, pain points and what has worked/not worked for the client in the past.
• Drawing up a schedule of review to underpin a project plan. This will include a series of meetings to review progress of the implementation plan and to realign process steps and milestone as required throughout the process.
• Ensuring that there is sufficient resources for all offices to support the contract
• Organising stock and equipment requirements for all three premises as well as supply chain.
• Allocating responsibilities for key tasks to the Cleaning teams and supervisors.
• Creating customised checklists and administrative procedures in line with the contract including processes for:
o Site Health & Safety Assessment
o Staff ordering
o Staff selection, recruitment, vetting, briefing and induction.
o Monitoring punctuality and attendance.
o Management oversight procedures
o Timesheets and invoicing
o Quality measurement, audit, and performance review.
o Admin set up and requirements.
• Documenting processes for consistent briefing of the cleaning team
• Advising Cleaning Teams of changes to the contract, building relationships with Facility Managers and establishing each buildings individual needs and staff preferences.
All of this will be undertaken with one key objective – to minimise disruption to the client during implementation and facilitate a smooth and well-communicated process for all parties concerned.
Stage three – Contract Analysis
The following project plan shows the key milestones that Loreto Group Ltd anticipates will take place during the contract implementation process. We propose to use a 4 week period to implement the new contract, although the timescales may vary depending on needs of the client. Implementation of a new contract is also the ideal opportunity to gain client ‘buy in’ and implement new processes and procedures to resolve any previous process issues or recruitment problems.